What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Prompt, thorough, professional and knowledgeable....Ms. Nannette is incredible. So thankful for her and this business!

Karen Sanders, on Google

Nannette and Melissa have been friendly and helpful every step of the way. Nannette listened carefully to everything I had to say. The testing was thorough and thoroughly explained; the same with my options of hearing aids. Financing was immediately arranged, and I walked out with new hearing aids! The...

Donna Webber, on Google

Nanette has been fantastic! She got me new hearing aids and has followed up with to make adjustments as needed. Thanks so much for everything!

Volunteer Cabinets, on Google

The Hearing Aid Center went above and beyond to help me, I was so impressed! I took my mother’s hearing aid in to see if it could be repaired and she actually fixed it while I waited. I was not expecting that! My mother, who is currently in Skill Care,...

Renee Gunn, on Google

Very satisfied with how I was treated. Nannette did her very best to find me the best hearing aids to suit me and my budget. I would definately recommend them to family and friends.

Felesa Craig, on Google

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